Facts, Questions and Answers for Purchasing Online

I don't have a Pay Pal account?

It is very easy to set up an account. After you click the checkout button there is an option to login in to Pay Pal or set up a new account. Setting up account allows for easy payment for following orders on this site and other Pay Pal sites. If you don't want to have a Pay Pal account there is an option to use your credit card.

Can I use my Credit Card without a Pay Pal Account?

Yes, when you click proceed to checkout, the next page will give you the option of chooseing to pay by credit card or through Pay Pal. Both options are entirely secure.

Is it safe to enter my Credit Card information?

Yes, PayPal is designed from the ground up to be a safer way to send money online. You are transferred from our site to a secure Paypal Page and the transaction is safe whether you use a Pay Pal account, credit card or debit card. PayPal doesn’t expose or sell your financial information to merchants. Information is automatically sent with a high level of data encryption. To help safeguard you against identity theft, every PayPal payment is followed by an email confirming your transaction and there is 100% protection for unauthorized payments sent from your account.

I don't see the taxes calculated for my purchase?

Taxes are calculated based on your province and Country and will be added once you enter this information. Once the infiormation is entered the tax calculation will be shown when you continue to the next section of the checkout process.

Where is Shipping/Delivery charge calculated?

We have added the delivery charge for each area to the price of the product. We have 5 different areas(Brampton, Caledon, Mississauga, Toronto and Vaughan), please click on the area for delivery on the catalogue page and the corresponding delivery charge wil be automatically entered. If you are ordering an item for pickup please select the "other" button.

Is there an area to enter a message and the recipent's address?

Yes, it appears in different areas depending on whether you are paying via Credit Card or Pay Pal Account. See below for a screen shot of where it appears.

If purchasing with credit card, The box for Recipent's address and Message box will appear on the page after you have entered your credit card information but before you submit for processing.

 

If you have any other questions, please contact us:

Phone No: 905.450.5512

Email: info@stemsflorals.ca